Saatva Mattress Customer Complaints: How Good Is Saatva? [2023]

Saatva Mattress Customer Complaints

Founded in 2010, Saatva specializes in direct-to-consumer deluxe mattresses under three brand: Saatva, Loom & Leaf, and also Zenhaven. In between these 3 brand names, the firm sells several mattress models, consisting of the all-foam Loom & Leaf; & Leaf; the latex Zenhaven; the airbed, Solaire; and the hybrid Saatva. Saatva Mattress Customer Complaints

The Saatva Mattress, additionally called the Saatva Classic, combines two layers of coils, 2 layers of polyfoam, and also a slim layer of memory foam. The Saatva comes in three firmness alternatives, which it calls Luxurious Soft, Luxury Firm, and also Firm. These alternatives represent soft (3 on the 10-point firmness range where 10 is firmest), medium firm (6 ), and firm (8) respectively.

The Saatva is also readily available in 2 elevation alternatives: 11.5 inches as well as 14.5 inches. While the 11.5-inch variation falls in the ordinary thickness variety, the 14.5-inch option is top-level, so it might need deeper sheets.

This testimonial will go over the Saatva Mattress comprehensive. We’ll cover its construction, performance, sizing, prices, client testimonials, and company plans. We’ll additionally highlight how the various versions of the mattress differ in performance as well as who each might be best for.


Saatva Video Review

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Mattress Performance

Motion Isolation

While the Saatva does not isolate as much motion as some hybrids on the market, it’s most likely to be sufficient for a lot of sleepers.

The Saatva’s comfort system utilizes thinner layers of foam than lots of hybrid versions. Instead, it uses an additional layer of springtimes within the comfort system. These thinner layers of foam incorporated with the Euro-top’s fiber fill take in some motion, decreasing how much movement is felt throughout the surface of the bed. Nonetheless, sleepers may still experience some activity transfer when their companion turn or stands up during the evening due to the mattress’s two layers of springtimes. People that are easily woken up might discover this greater than other sleepers.

Thanks to its softer feeling, the Plush Soft version of the Saatva takes in a little extra activity than the Luxury Firm and Firm choices.

Pressure Relief

All variations of the Saatva Mattress have significant pressure-relieving properties that are equivalent to or higher than numerous hybrid models.

The Euro-top paddings the surface of the mattress, while the layer of pocketed coils within the comfort system offers deeper contouring. This cradling can help spread out the sleeper’s weight across a bigger location, eliminating stress factors that often occur around the hips as well as shoulders.

Additionally, the memory foam back pad assists protect against the sleeper’s midsection from sinking in excessively. This extra support advertises better back positioning.

While all of the Saatva firmness alternatives have pressure-relieving potential, the quantity of pressure relief that a specific experiences on the mattress will vary based partly on their weight and sleep placement. People that weigh under 130 pounds will likely experience one of the most pressure alleviation on the Plush Soft variation of the mattress, while sleepers over 230 extra pounds will likely obtain the very best equilibrium of contouring and support from the Firm version.

Temperature Control

While hybrid mattresses often tend to rest cool, the Saatva’s construction may assist it sleep even cooler than many other hybrid designs.

The Saatva’s Euro-top uses polyfoam as well as fiber, which tends to be a lot more breathable than memory foam. The cotton cover also enables air circulation right into the mattress.

Many hybrid models utilize comfort systems with thick layers of memory foam, and memory foam often tends to trap warm. Nonetheless, the Saatva’s comfort system consists mainly of pocketed coils. Air can move fairly freely between springs, which enables heat to dissipate far from the mattress. The Saatva’s support layer likewise utilizes coils, making the mattress remarkably breathable.

While all the suppleness choices may help promote a cooler night’s rest, the Plush Soft version has more adapting that could cause somewhat even more heat retention.

Edge Support

The Saatva Mattress has a durable sufficient side to enable nearly all people to sit or sleep near the boundary without excessive sinkage. This side reinforcement is outstanding also contrasted to most hybrid versions.

A foam encasement twists around the border of the Saatva’s 2 spring layers. When the sleeper comes close to the border, this firm foam lowers side sagging. The extra side stability may increase the usable surface of the mattress considering that sleepers might feel secure enough to sleep near the edge without fear of rolling off. An even more steady edge can likewise make it easier to sit on the edge of the bed, which might by extension make it much easier to enter into as well as out of bed.

Due To The Fact That the Plush Soft variation of the Saatva permits people to sink in even more, its sides might not feel fairly as safe as those of the Luxury Firm as well as Firm variations of the mattress. Furthermore, people who evaluate over 230 extra pounds may experience more side sinkage than lighter sleepers.

Ease of Movement

Hybrid designs often tend to be fairly responsive, however the Saatva’s use of polyfoam and 2 layers of springtimes make it extremely responsive contrasted to most other hybrids.

The Saatva’s comfort system consists primarily of polyfoam and also stole coils. While these products adapt the sleeper’s body, they have a tendency to regain their shape more quickly than memory foam. This decreases the probability of the sleeper experiencing the “trapped in the bed” feeling in some cases connected with memory foam comfort layers.

All of the Saatva’s suppleness choices are likely to be relatively easy for the majority of sleepers to cross as well as turn on. Nonetheless, the majority of individuals will most likely find the stronger versions of the mattress the most convenient to proceed since they adhere less than the Plush Soft version.


The Saatva’s combination of responsiveness and also grip might provide a much better surface for sexual activity than some hybrid mattresses on the market.

Its Euro-top conforms enough to give traction, which some pairs locate helpful for sex. Two layers of coils give the mattress added bounce. The Saatva’s tough side may make it simpler for pairs to utilize the complete surface of the mattress, while its convenience of motion may permit pairs to turn unobstructed.

The coil core may generate some minor creaking gradually, yet it needs to be quiet adequate to offer a relatively discreet experience for many pairs.


While any type of mattress may have a “new mattress” smell, the Saatva is likely to have very little or no odor. Additionally, any kind of potential smell ought to air out promptly.

Numerous off-gassing smells originate from artificial foams. These foams typically discharge unstable natural substances (VOCs) from production. While these odors are typically not believed to be damaging, some individuals might discover them undesirable.

The Saatva consists of artificial foam, however these foams ship to Saatva’s producing partners already stable. Additionally, considering that the Saatva utilizes two considerable coil layers, it includes much less foam than numerous hybrid versions.

We would not expect the Saatva Mattress to produce much if any kind of smell. If a Saatva Mattress does smell, it must broadcast out rather swiftly thanks to its breathable construction.

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Sleeping Style and Body Weight

The way in which you such as to sleep in addition to your weight are mosting likely to impact which mattresses are best for you, including the Saatva. While everyone has subjective choices for what really feels comfy, individuals who oversleep similar positions and have comparable weights are going to share specific needs as sleepers.

Side Sleepers:

What They Require: Side sleepers normally call for an equilibrium between support and cushioning for a good night’s rest. Their hips and also shoulders need to sink into a bed simply enough to give relief to pressure factors as well as align the spine effectively throughout the night. The spine will be out of placement which can add to discomfort down the roadway if a bed provides also much sink as well as padding or also much pushback.

Exactly How the Saatva Fits: When it comes to side sleepers under 130 pounds, the Plush Soft version of the Saatva is what we would consider finest fit for the work. If the Plush Soft alternative really feels too soft, the middle of the road Luxury Firm version will certainly additionally perform well for lighter side sleepers.

Those that consider in between 130 and also 230 extra pounds will likely locate the Luxury Firm variation to be their best bet. It shares the softer polyfoam made use of in the Plush Soft construction for stress relief while having its own stronger feel. The Plush Soft as well as Firm choices can additionally work well for side sleepers in this weight array, should the Luxury Firm choice not feel firm or soft sufficient.

Side sleepers who evaluate greater than 230 pounds will possibly be best off choosing the Firm version of the Saatva. That being said, the Luxury Firm choice will certainly also be a terrific choice for much heavier side sleepers, specifically if the normal Firm really feels too firm.

Back Sleepers:

What They Require: Back sleepers also need a harmonizing of padding as well as support, especially around the reduced back. This equilibrium leans toward the firmer as well as much more encouraging end of the spectrum to strengthen the back area. Individuals that sleep on their backs still need some cushioning, but excessive can lead to the lower back sagging out of placement.

How the Saatva Fits: For back sleepers who evaluate less than 130 extra pounds, both the Plush Soft and Luxury Firm Saatva models will meet their requirements rather well. Both have strong support group balanced by softer supporting foams.

When it concerns those who evaluate in between 130 as well as 230 extra pounds, back sleepers will likely locate the Luxury Firm Saatva to be the most effective mix of support, suppleness, and contouring out of the 3. The Plush Soft as well as regular Firm options are both close seconds, especially if you prefer softer or firmer beds.

Back sleepers over 230 pounds will most likely locate the Firm variation of the Saatva to have the best quantity of firmness as well as support. The Luxury Firm is likewise a great choice for heavier sleepers who prefer a softer mattress.

Stomach Sleepers:

What They Need: Stomach sleepers normally need a firmer mattress with more support to maintain them from sinking also deeply into a mattress. People that sleep on their bellies often tend to put more concentrated pressure on a mattress than other sleepers, specifically around their midsections. They might risk sinking with the comfort layers and putting their spinal columns out of placement if a mattress is not appropriately supportive.

Just How the Saatva Fits: Stomach sleepers who consider less than 130 extra pounds will likely have success sleeping on both the Plush Soft and Luxury Firm variations of the Saatva, depending on their firmness choices. The Firm Saatva has the same support core as the various other two options, yet the firm polyfoam in the comfort layer develops a significantly stronger feel that might be too tough for lighter sleepers.

The stomach sleepers who consider in between 130 as well as 230 pounds should strongly take into consideration both the Luxury Firm and Firm versions of the Saatva. Both supply the durable support and also stronger feel that stomach sleepers tend to prefer for a good night’s rest.

Those that sleep on their tummies and consider over 230 extra pounds are probably best fit to the Firm version of the Saatva. While the Luxury Firm and Plush Soft choices have the very same support system, the feeling might be far also soft to avoid extreme sink.

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Saatva Mattress Review Breakdown

Saatva Mattress Customer Complaints


The Saatva is a hybrid mattress that makes use of a mix of materials, including a comfort layer with fiber fill, polyfoam, memory foam, and filched coils in addition to a support group of hourglass coils.

The Saatva Mattress can be found in 3 firmness options and two elevation options. The firmness alternatives are Plush Soft (3 ), Luxury Firm (6 ), and also Firm (8 ). The height choices are 11.5 inches as well as 14.5 inches.

A knit cover constructed of natural cotton enrobes the sleep surface area. This product enables air flow into the mattress while feeling soft to the touch.

All three suppleness degrees have similar comfort systems that consist of a Euro-top with sewn-in padding. The Plush Soft and Luxury Firm variations use 1.25 inches of soft polyfoam, while the Firm variation uses 1.5 inches of firm polyfoam. All of the firmness choices also consist of.75 inches of fiber fill and 1 ounce of Dacron to cushion the surface area of the mattress.

Underneath the Euro-top, there is a.625-inch layer of polyfoam as well as a.375-inch layer of memory foam. This slim layer of memory foam supports the sleeper’s lumbar region to advertise enhanced spinal placement. Next off, a 4-inch layer of 14.5 scale foam-encased coils adjusts to the sleeper’s body while sustaining strong air circulation throughout. This coil gauge is close to the center of the variety, stabilizing responsiveness and contouring.

These coils are crafted to make the mattress more resilient while allowing for considerable airflow with the mattress. The 11.5-inch version of the mattress makes use of a 4-inch layer of coils, while the 14.5-inch variation utilizes a 7-inch layer.


Mattress Prices and Sizing

Sizes Dimensions Height Weight Price
Twin 38″ x 75″ 11.5″ or 14.5″ 90-100 lbs. $995
Twin XL 38″ x 80″ 11.5″ or 14.5″ 95-105 lbs. $1,355
Full 54″ x 75″ 11.5″ or 14.5″ 100-110 lbs. $1,895
Queen 60″ x 80″ 11.5″ or 14.5″ 110-120 lbs. $1,995
King 76″ x 80″ 11.5″ or 14.5″ 130-145 lbs. $2,445
California King 72″ x 84″ 11.5″ or 14.5″” 130-145 lbs. $2,445
Split King 76″ x 80″ (2pcs.) 11.5″ or 14.5″ 130-145 lbs. $2,710
Split California King 72″ x 84″ (2pcs.) 11.5″ or 14.5″ 130-145 lbs. $2,710

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Trial, Warranty and Shipping Policies


The Saatva Mattress ships within the contiguous United States as well as some parts of Canada.

The Saatva Mattress is currently marketed with the Saatva website. You can attempt the Saatva in person at the Saatva Viewing Space or the SleePare display room in New york city City.


The Saatva Mattress ships to places in the contiguous USA and also parts of Canada. Free at home distribution and configuration are readily available in the USA. A team generates the mattress, moves it to the space of option, unpackages it, sets it up, and also gets rid of the old mattress.

Mattresses are constructed after the client positions the order, so the expected arrival dates may vary.

Additional Services

Saatva offers free White Handwear cover delivery as well as old mattress removal within the contiguous USA.

Sleep Trial

The Saatva Mattress comes with a 365-night test. The trial duration starts on the day of shipment. Throughout this duration, clients can return their mattress for a refund of the acquisition rate. The business will certainly organize to select it up, as well as a $99 transport fee will be deducted from the refund of the purchase price.


The Saatva Mattress includes a 1lifetime service warranty. For the very first two years of the service warranty duration, Saatva will certainly replace mattresses it finds to have certifying defects. Beginning in year 3, Saatva will certainly re-cover the mattress and also fix, and the client will be accountable for a $149 transport fee.

A “Justness Replacement Choice” is also offered as a remedy for defective mattresses. This alternative permits you to maintain your original mattress and obtain a new mattress at a decreased rate.

This service warranty relates to the initial buyer of the mattress. The mattress has to have been utilized on a correct foundation as well as be devoid of abuse. Additional terms and conditions use.

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Saatva Mattress FAQ

Where are Saatva mattresses made?

Saatva mattresses are made in the U.S. The company runs 19 factories as well as 145 gratification centers across the country. Roughly 2,500 mattresses are made every week. The typical Saatva mattress travels less than 100 miles between the factory where it’s generated and also the customer’s residence.

Saatva mattresses are “bench built,” indicating one artisan facilitates the process of changing the raw materials into a finished product. The business does not rely upon any kind of foreign suppliers. All foams as well as 85% of various other mattress products are additionally sourced in the united state. The added 15% of products may be globally sourced.

Is the Saatva Classic an excellent mattress?

Whether a mattress is “excellent” or “negative” for you depends upon a few factors, such as your type of body, primary sleep placement, and basic preferences for suppleness and also contouring levels. Each specific mattress has a design and also product structure that makes it better suited to some sleepers than others.

That said, mattresses with several firmness choices like the Saatva Classic can fit a broader variety of sleepers than those with a solitary fixed style.

Saatva Classic versions with a plush soft feeling– or a 3 on our 10-point firmness scale– feature additional cushioning in their Euro-top layers and give the closest body contouring. Side sleepers who consider approximately 230 extra pounds and back and also stomach sleepers evaluating less than 130 extra pounds will probably discover this firmness degree most comfy.

Designs with a luxury firm (6) shape to a modest extent as well as additionally provide a good amount of support. This mid-range suppleness best fits side and back sleepers that consider 130 to 230 extra pounds, though luxury firm versions have earned positive scores from a lot of our testers that weigh 230 pounds or less, regardless of sleep position.

The firm (7) feel functions less Euro-top padding than the various other 2 firmness degrees, leading to extra support and very little contouring. Back and also stomach sleepers who evaluate 130 extra pounds or more will likely favor these models, though they have actually also gained rave reviews from side sleepers weighing more than 230 pounds.

The Saatva Classic is offered in two accounts: 11.5 or 14.5 inches. The 11.5-inch model features a bonnell coil support core determining 4 inches thick, while the 14.5-inch model’s support core actions 7 inches thick. The latter offers a little added support that might attract sleepers that consider greater than 230 pounds.

In regards to overall top quality and efficiency, our testing team has actually awarded favorable rankings for the Saatva Classic in categories like edge support, temperature neutrality, ease of motion, responsiveness for sex, and also smell potential. Below-average motion seclusion– an usual concern with hybrids and also innersprings– appears to be one shortcoming of the mattress, and some Saatva Classic designs battle in certain categories as a result of their firmness level. Maintain in mind our scores are highly subjective and might not show your experience with this mattress.

The length of time does it take to obtain a Saatva Classic mattress?

A lot of on-line mattress and also sleep product brand names utilize typical ground delivery for their orders. Saatva is a bit various because the firm provides complimentary White Glove distribution, which includes at home setting up and also elimination of your old mattress and box spring. Given that White Handwear cover distribution is scheduled, wait times will vary by client.

Saatva Classic designs are developed to order, which means manufacturing of your mattress will certainly begin as soon as you’ve placed your order. After the mattress has been constructed, checked, as well as planned for shipping, Saatva’s White Handwear cover delivery group will certainly call you to arrange a delivery day. Someday prior to this distribution date, you’ll obtain one more e-mail to validate a 4-hour distribution window.

You might reschedule the delivery at no extra fee. If the White Handwear cover couriers are late to get here on the delivery day, a group member will certainly call you to inform you of the hold-up and also reschedule as required.

Saatva’s cost-free White Glove distribution also encompasses the brand’s other mattress versions, bed frameworks, and adjustable bed bases.

Do you require a box spring with a Saatva Classic mattress?

You don’t necessarily need a box spring for your Saatva Classic, yet this may be the most comfortable alternative. Box springs are a rectangular base featuring indoor coils as well as a fabric-upholstered outside. Box springs were initially made with innersprings like the Saatva Classic in mind, but they might not offer sufficient support for heavier all-foam or all-latex designs.

Additionally, you can make use of a structure with your Saatva Classic. Foundations don’t feature coils like box springs but they still provide lots of support. They additionally tend to be much more durable than box springs. One disadvantage to structures is that they lack the padding of box springtimes and may make your mattress feel firmer than preferred.

If you possess a box spring as well as choose you wish to use a structure with your new Saatva Classic, bear in mind that Saatva’s White Glove carriers will certainly eliminate your old box spring throughout distribution for no added price.

Is the Saatva Classic an excellent mattress for side sleepers?

The Saatva Classic’s numerous layout options indicates the mattress can accommodate sleepers across different placement teams. That said, some suppleness degrees for the mattress will really feel more comfortable for sure rest settings than others.

Saatva Classic scores from side sleepers in our screening team differed by weight team. Side sleepers who consider less than 130 extra pounds gave one of the most positive ratings to Saatva Classic designs with deluxe deluxe (3) suppleness levels. Those who consider 130 to 230 extra pounds awarded the highest possible rankings to versions with the luxury firm (6) feel. Side sleepers considering even more than 230 extra pounds gave the finest rankings to designs with the firm (7) feel.

Based on our evaluations, the Saatva Classic’s account did not play a significant role in tester experiences. Our side sleepers discovered the 14.5-inch as well as 11.5-inch versions helpful and equally comfy. Saatva Mattress Customer Complaints

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