Saatva Mattress Customer Service Phone Number: How Good Is Saatva? [2023]

Saatva Mattress Customer Service Phone Number

Founded in 2010, Saatva specializes in direct-to-consumer high-end mattresses under 3 brand names: Saatva, Loom & Leaf, and Zenhaven. Between these 3 brand names, the company offers numerous mattress models, consisting of the all-foam Loom & Leaf; & Leaf; the latex Zenhaven; the airbed, Solaire; and also the hybrid Saatva. Saatva Mattress Customer Service Phone Number

The Saatva Mattress, additionally called the Saatva Classic, combines 2 layers of coils, two layers of polyfoam, and also a slim layer of memory foam. The Saatva can be found in three firmness options, which it calls Luxurious Soft, High-end Firm, as well as Firm. These choices represent soft (3 on the 10-point suppleness scale where 10 is firmest), tool firm (6 ), as well as firm (8) specifically.

The Saatva is likewise offered in two elevation alternatives: 11.5 inches and 14.5 inches. While the 11.5-inch version falls in the typical thickness range, the 14.5-inch alternative is top-level, so it may need deeper sheets.

This review will certainly go over the Saatva Mattress thorough. We’ll cover its construction, efficiency, sizing, rates, consumer evaluations, as well as business plans. We’ll likewise highlight how the different variations of the mattress vary in efficiency and also who each might be best for.


Saatva Video Review

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Mattress Performance

Motion Isolation

While the Saatva does not separate as much activity as some hybrids on the marketplace, it’s most likely to be adequate for many sleepers.

The Saatva’s comfort system utilizes thinner layers of foam than lots of hybrid versions. Sleepers might still experience some activity transfer when their partner modifications setting or obtains up throughout the evening due to the mattress’s 2 layers of springs.

Thanks to its softer feel, the Plush Soft version of the Saatva absorbs a little more motion than the Luxury Firm and Firm alternatives.

Pressure Relief

All variations of the Saatva Mattress have substantial pressure-relieving properties that amount or higher than several hybrid designs.

The Euro-top cushions the surface of the mattress, while the layer of pocketed coils within the comfort system gives much deeper contouring. This cradling can help spread out the sleeper’s weight throughout a broader area, alleviating stress factors that frequently happen around the hips and shoulders.

Additionally, the memory foam lumbar pad helps avoid the sleeper’s midsection from sinking in excessively. This added support promotes much better back positioning.

While all of the Saatva firmness alternatives have pressure-relieving capacity, the amount of pressure alleviation that a private experiences on the mattress will vary based partially on their weight and also sleep setting. People that consider under 130 pounds will likely experience one of the most push alleviation on the Plush Soft variation of the mattress, while sleepers over 230 extra pounds will likely get the best equilibrium of contouring as well as support from the Firm version.

Temperature Control

While hybrid mattresses have a tendency to rest trendy, the Saatva’s construction might aid it rest even cooler than lots of other hybrid designs.

The Saatva’s Euro-top uses polyfoam and also fiber, which often tends to be much more breathable than memory foam. The cotton cover also enables air circulation into the mattress.

Lots of hybrid versions utilize comfort systems with thick layers of memory foam, and also memory foam has a tendency to trap heat. The Saatva’s comfort system is composed largely of pocketed coils. Air can flow reasonably easily between springs, which allows warmth to dissipate away from the mattress. The Saatva’s support layer likewise utilizes coils, making the mattress incredibly breathable.

While all the firmness options might assist promote a cooler evening’s rest, the Plush Soft version has even more conforming that might bring about slightly even more heat retention.

Edge Support

The Saatva Mattress has a strong adequate edge to enable almost all people to sit or sleep near the boundary without extreme sinkage. This side reinforcement is excellent even contrasted to most hybrid versions.

A foam covering wraps around the perimeter of the Saatva’s 2 springtime layers. The extra side security may broaden the useful surface area of the mattress since sleepers may feel safe and secure enough to sleep near the edge without anxiety of rolling off.

Due To The Fact That the Plush Soft version of the Saatva enables people to sink in even more, its edges might not really feel fairly as secure as those of the Luxury Firm and Firm variations of the mattress. In addition, people who consider over 230 extra pounds may experience more edge sinkage than lighter sleepers.

Ease of Movement

Hybrid designs tend to be reasonably receptive, yet the Saatva’s use polyfoam as well as two layers of springtimes make it extremely receptive contrasted to most various other hybrids.

The Saatva’s comfort system consists mainly of polyfoam and stole coils. While these materials adapt the sleeper’s body, they tend to restore their form quicker than memory foam. This lowers the possibility of the sleeper experiencing the “caught in the bed” sensation often related to memory foam comfort layers.

All of the Saatva’s firmness choices are likely to be reasonably simple for most sleepers to move across and also change positions on. However, the majority of individuals will most likely find the stronger versions of the mattress the easiest to proceed because they adhere less than the Plush Soft version.


The Saatva’s mix of responsiveness and also grip may supply a better surface area for sexual activity than some hybrid mattresses on the market.

Its Euro-top adheres enough to give grip, which some couples discover useful for sex. 2 layers of coils give the mattress extra bounce. The Saatva’s strong side may make it less complicated for pairs to use the full surface of the mattress, while its ease of movement might enable pairs to turn unimpeded.

The coil core may produce some slight creaking with time, but it should be quiet sufficient to supply a relatively very discreet experience for the majority of pairs.


While any kind of mattress might have a “brand-new mattress” smell, the Saatva is most likely to have extremely little or no smell. In addition, any kind of possible scent needs to air out swiftly.

Numerous off-gassing odors originate from artificial foams. These foams typically give off unstable natural compounds (VOCs) from manufacturing. While these smells are normally not believed to be harmful, some people may discover them unpleasant.

The Saatva contains synthetic foam, but these foams ship to Saatva’s manufacturing companions currently stable. Additionally, because the Saatva utilizes two considerable coil layers, it has much less foam than several hybrid versions.

We would certainly not expect the Saatva Mattress to generate much if any type of odor. Nonetheless, if a Saatva Mattress does scent, it should air out rather promptly thanks to its breathable construction.

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Sleeping Style and Body Weight

The method which you such as to sleep along with your weight are going to influence which mattresses are best for you, consisting of the Saatva. While every person has subjective preferences wherefore really feels comfortable, individuals who sleep in comparable placements and have similar weights are going to share certain needs as sleepers.

Side Sleepers:

What They Need: Side sleepers usually need an equilibrium in between support and supporting for a good night’s rest. Their hips and also shoulders require to penetrate a bed just sufficient to give relief to pressure points as well as straighten the back properly throughout the evening. If a bed provides excessive sink and padding or way too much pushback, the back will certainly be out of placement which might add to discomfort later on.

Exactly How the Saatva Fits: When it involves side sleepers under 130 pounds, the Plush Soft version of the Saatva is what we would think about ideal fit for the work. If the Plush Soft choice really feels also soft, the middle of the road Luxury Firm version will certainly also perform well for lighter side sleepers.

Those who weigh in between 130 as well as 230 pounds will likely locate the Luxury Firm version to be their best option. It shares the softer polyfoam utilized in the Plush Soft construction for pressure relief while having its very own stronger feel. The Plush Soft and Firm choices can additionally work well for side sleepers in this weight range, should the Luxury Firm alternative not feel firm or soft enough.

Side sleepers who evaluate greater than 230 extra pounds will probably be finest off choosing the Firm version of the Saatva. That being stated, the Luxury Firm option will certainly additionally be a great choice for heavier side sleepers, specifically if the normal Firm feels as well firm.

Back Sleepers:

What They Need: Back sleepers additionally need a balancing of cushioning and support, particularly around the lower back. This balance leans toward the firmer and also much more supportive end of the spectrum to enhance the back location. People who sleep on their backs still require some cushioning, however way too much can bring about the lower back sagging out of alignment.

Exactly How the Saatva Fits: For back sleepers who consider less than 130 pounds, both the Plush Soft and also Luxury Firm Saatva versions will meet their needs instead well. Both have solid support group balanced by softer supporting foams.

When it involves those that evaluate in between 130 and also 230 pounds, back sleepers will likely discover the Luxury Firm Saatva to be the best combination of support, firmness, as well as contouring out of the 3. The Plush Soft and also regular Firm options are both close seconds, particularly if you prefer softer or stronger beds.

Finally, back sleepers over 230 pounds will probably discover the Firm version of the Saatva to have the correct amount of suppleness as well as support. The Luxury Firm is likewise an excellent option for much heavier sleepers who like a softer mattress.

Stomach Sleepers:

What They Need: Stomach sleepers usually need a stronger mattress with even more support to keep them from sinking also deeply right into a mattress. Individuals who sleep on their bellies have a tendency to put even more concentrated pressure on a mattress than various other sleepers, particularly around their stomaches. If a mattress is not appropriately encouraging, they may take the chance of sinking via the comfort layers and also placing their spines out of placement.

Exactly How the Saatva Fits: Stomach sleepers that evaluate less than 130 pounds will likely have success sleeping on both the Plush Soft and also Luxury Firm versions of the Saatva, relying on their firmness choices. The Firm Saatva has the very same support core as the various other 2 options, yet the firm polyfoam in the comfort layer produces a substantially stronger feel that may be as well hard for lighter sleepers.

The stomach sleepers who weigh between 130 and also 230 pounds ought to strongly think about both the Luxury Firm and also Firm variations of the Saatva. Both offer the durable support and also firmer really feel that stomach sleepers tend to favor for a good night’s rest.

Those that sleep on their stomachs as well as consider over 230 extra pounds are most likely best suited to the Firm version of the Saatva. While the Luxury Firm and also Plush Soft alternatives have the very same support group, the feel may be far also soft to prevent too much sink.

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Saatva Mattress Review Breakdown

Saatva Mattress Customer Service Phone Number


The Saatva is a hybrid mattress that makes use of a mix of products, including a comfort layer with fiber fill, polyfoam, memory foam, as well as swiped coils together with a support group of shapely coils.

The Saatva Mattress can be found in 3 firmness options and also two elevation choices. The suppleness options are Plush Soft (3 ), Luxury Firm (6 ), and also Firm (8 ). The height options are 11.5 inches as well as 14.5 inches.

A knit cover built of organic cotton enrobes the sleep surface. This product enables air flow into the mattress while feeling soft to the touch.

All three firmness levels have comparable comfort systems that include a Euro-top with sewn-in padding. The Plush Soft as well as Luxury Firm variations make use of 1.25 inches of soft polyfoam, while the Firm version makes use of 1.5 inches of firm polyfoam. Every one of the firmness choices also include.75 inches of fiber fill and also 1 ounce of Dacron to cushion the surface area of the mattress.

Next off, a 4-inch layer of 14.5 gauge foam-encased coils changes to the sleeper’s body while supporting solid air flow throughout. This coil gauge is close to the middle of the range, stabilizing responsiveness and contouring.

These coils are crafted to make the mattress much more sturdy while permitting for significant airflow through the mattress. The 11.5-inch variation of the mattress uses a 4-inch layer of coils, while the 14.5-inch variation utilizes a 7-inch layer.


Mattress Prices and Sizing

Sizes Dimensions Height Weight Price
Twin 38″ x 75″ 11.5″ or 14.5″ 90-100 lbs. $995
Twin XL 38″ x 80″ 11.5″ or 14.5″ 95-105 lbs. $1,355
Full 54″ x 75″ 11.5″ or 14.5″ 100-110 lbs. $1,895
Queen 60″ x 80″ 11.5″ or 14.5″ 110-120 lbs. $1,995
King 76″ x 80″ 11.5″ or 14.5″ 130-145 lbs. $2,445
California King 72″ x 84″ 11.5″ or 14.5″” 130-145 lbs. $2,445
Split King 76″ x 80″ (2pcs.) 11.5″ or 14.5″ 130-145 lbs. $2,710
Split California King 72″ x 84″ (2pcs.) 11.5″ or 14.5″ 130-145 lbs. $2,710

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Trial, Warranty and Shipping Policies


The Saatva Mattress ships within the contiguous United States and also some parts of Canada.

The Saatva Mattress is presently offered with the Saatva web site. You can try the Saatva face to face at the Saatva Watching Area or the SleePare display room in New york city City.


The Saatva Mattress ships to areas in the adjoining USA as well as parts of Canada. Free at home delivery as well as configuration are available in the United States. A team generates the mattress, moves it to the space of choice, unpackages it, sets it up, and removes the old mattress.

Mattresses are built after the client positions the order, so the anticipated arrival dates might vary.

Additional Services

Saatva supplies free White Handwear cover shipment as well as old mattress removal within the adjoining United States.

Sleep Trial

The Saatva Mattress comes with a 365-night test. The trial duration begins on the day of delivery. Throughout this timeframe, consumers can return their mattress for a refund of the acquisition price. The firm will arrange to pick it up, and a $99 transport fee will certainly be subtracted from the refund of the acquisition rate.


The Saatva Mattress features a 1lifetime service warranty. For the first 2 years of the warranty period, Saatva will change mattresses it finds to have certifying issues. Beginning in year 3, Saatva will certainly re-cover the mattress and also fix, as well as the consumer will be responsible for a $149 transport fee.

A “Justness Substitute Alternative” is additionally readily available as a remedy for faulty mattresses. This alternative enables you to maintain your original mattress and get a new mattress at a decreased price.

This guarantee applies to the original buyer of the mattress. The mattress needs to have been used on a proper structure and also be devoid of abuse. Additional terms apply.

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Saatva Mattress FAQ

Where are Saatva mattresses made?

Saatva mattresses are made in the U.S. The average Saatva mattress takes a trip less than 100 miles between the manufacturing facility where it’s created and the customer’s home.

Saatva mattresses are “bench constructed,” meaning one craftsman promotes the procedure of changing the raw materials right into a finished product. All foams as well as 85% of other mattress materials are likewise sourced in the U.S.

Is the Saatva Classic an excellent mattress?

Whether a mattress is “good” or “bad” for you relies on a couple of variables, such as your physique, primary rest position, and also general choices for firmness as well as contouring levels. Each individual mattress has a layout and product structure that makes it much better matched to some sleepers than others.

That claimed, mattresses with multiple firmness options like the Saatva Classic can accommodate a broader variety of sleepers than those with a single fixed design.

Saatva Classic models with a plush soft feel– or a 3 on our 10-point suppleness scale– include extra padding in their Euro-top layers and supply the closest body contouring. Side sleepers that weigh as much as 230 pounds as well as back and also stomach sleepers weighing less than 130 extra pounds will probably find this firmness level most comfortable.

Models with a luxury firm (6) shape to a moderate degree and also supply a respectable amount of support. This mid-range suppleness finest suits side and also back sleepers who evaluate 130 to 230 pounds, though luxury firm designs have made positive ratings from the majority of our testers who consider 230 pounds or less, despite rest setting.

The firm (7) really feel attributes much less Euro-top padding than the various other two suppleness degrees, leading to additional support and extremely little contouring. Back and also stomach sleepers that weigh 130 pounds or more will likely favor these designs, though they have likewise earned go crazy testimonials from side sleepers weighing more than 230 extra pounds.

The Saatva Classic is available in two profiles: 11.5 or 14.5 inches. The 11.5-inch design includes a bonnell coil support core measuring 4 inches thick, while the 14.5-inch model’s support core steps 7 inches thick. The last provides a little extra support that might appeal to sleepers who weigh more than 230 extra pounds.

In terms of overall quality and performance, our testing group has awarded favorable rankings for the Saatva Classic in categories like edge support, temperature nonpartisanship, simplicity of movement, responsiveness for sex, and smell potential. Below-average activity isolation– a common problem with innersprings and also hybrids– seems one shortcoming of the mattress, and also some Saatva Classic versions struggle in particular classifications because of their firmness degree. Nonetheless, keep in mind our rankings are extremely subjective and may not show your experience with this mattress.

How much time does it require to get a Saatva Classic mattress?

Many on-line mattress and also rest item brand names make use of standard ground delivery for their orders. Saatva is a bit different due to the fact that the firm supplies complimentary White Handwear cover distribution, which includes at home setting up as well as elimination of your old mattress as well as box spring. Since White Handwear cover delivery is arranged, wait times will certainly differ by consumer.

Saatva Classic versions are built to get, which implies production of your mattress will certainly begin as soon as you’ve placed your order. After the mattress has been built, examined, as well as gotten ready for delivery, Saatva’s White Glove delivery team will contact you to set up a shipment day. Someday prior to this distribution date, you’ll receive one more e-mail to verify a 4-hour shipment window.

You may reschedule the shipment at no added cost. If the White Handwear cover couriers are late to get here on the delivery date, a group participant will certainly contact you to alert you of the delay as well as reschedule as needed.

Saatva’s complimentary White Glove distribution likewise encompasses the brand’s various other mattress versions, bed structures, as well as adjustable bed bases.

Do you need a box spring with a Saatva Classic mattress?

You do not always need a box spring for your Saatva Classic, however this may be one of the most comfortable alternative. Box springs are a rectangular base featuring interior coils as well as a fabric-upholstered outside. Box springs were originally created with innersprings like the Saatva Classic in mind, however they may not supply enough support for larger all-foam or all-latex designs.

Conversely, you can utilize a foundation with your Saatva Classic. Structures do not feature coils like box springs yet they still supply a lot of support. They likewise often tend to be extra long lasting than box springs. One disadvantage to structures is that they lack the padding of box springs and may make your mattress feel stronger than preferred.

If you have a box spring and determine you would love to use a foundation with your brand-new Saatva Classic, bear in mind that Saatva’s White Glove messengers will certainly remove your old box spring throughout distribution for no extra expense.

Is the Saatva Classic a good mattress for side sleepers?

The Saatva Classic’s several style options indicates the mattress can accommodate sleepers across various setting teams. That stated, some firmness levels for the mattress will feel more comfy for sure rest placements than others.

Saatva Classic scores from side sleepers in our testing team differed by weight team. Side sleepers that weigh less than 130 pounds gave the most positive scores to Saatva Classic models with high-end plush (3) firmness degrees.

Based upon our assessments, the Saatva Classic’s account did not play a significant role in tester experiences. Our side sleepers found the 11.5-inch as well as 14.5-inch models supportive as well as just as comfortable. Saatva Mattress Customer Service Phone Number

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