Saatva Mattress Customer Service Phone: How Good Is Saatva? [2023]

Saatva Mattress Customer Service Phone

Founded in 2010, Saatva focuses on direct-to-consumer high-end mattresses under three brand names: Saatva, Loom & Leaf, as well as Zenhaven. In between these three brand names, the company offers several mattress models, including the all-foam Loom & Leaf; & Leaf; the latex Zenhaven; the airbed, Solaire; and also the hybrid Saatva. Saatva Mattress Customer Service Phone

The Saatva Mattress, likewise called the Saatva Classic, integrates two layers of coils, two layers of polyfoam, and also a thin layer of memory foam. The Saatva comes in three suppleness options, which it calls Deluxe Soft, High-end Firm, and Firm. These choices correspond to soft (3 on the 10-point suppleness range where 10 is firmest), tool firm (6 ), as well as firm (8) respectively.

The Saatva is also readily available in two height options: 11.5 inches and also 14.5 inches. While the 11.5-inch variation falls in the average density variety, the 14.5-inch option is prominent, so it might call for much deeper sheets.

This testimonial will certainly talk about the Saatva Mattress extensive. We’ll cover its construction, efficiency, sizing, prices, consumer testimonials, and also company policies. We’ll also highlight exactly how the different versions of the mattress vary in efficiency as well as who each may be best for.


Saatva Video Review

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Mattress Performance

Motion Isolation

While the Saatva does not separate as much activity as some hybrids on the market, it’s likely to be enough for many sleepers.

The Saatva’s comfort system makes use of thinner layers of foam than lots of hybrid designs. Rather, it makes use of an added layer of springtimes within the comfort system. These thinner layers of foam incorporated with the Euro-top’s fiber fill absorb some activity, minimizing just how much movement is felt across the surface of the bed. Nevertheless, sleepers may still experience some movement transfer when their partner turn or stands up during the night as a result of the mattress’s 2 layers of springtimes. Individuals who are conveniently woken up may observe this more than various other sleepers.

Thanks to its softer feeling, the Plush Soft version of the Saatva takes in a little extra motion than the Luxury Firm and Firm alternatives.

Pressure Relief

All variations of the Saatva Mattress have considerable pressure-relieving properties that are equivalent to or above several hybrid designs.

The Euro-top pillows the surface of the mattress, while the layer of pocketed coils within the comfort system offers much deeper contouring. This cradling can aid spread the sleeper’s weight throughout a broader area, eliminating stress factors that commonly take place around the hips and also shoulders.

In addition, the memory foam lumbar pad aids prevent the sleeper’s belly from sinking in exceedingly. This extra support promotes much better spinal positioning.

While all of the Saatva firmness choices have pressure-relieving possibility, the quantity of stress relief that an individual experiences on the mattress will differ based partially on their weight and also rest placement. People that evaluate under 130 pounds will likely experience one of the most press alleviation on the Plush Soft variation of the mattress, while sleepers over 230 pounds will likely obtain the best equilibrium of contouring and also support from the Firm version.

Temperature Control

While hybrid mattresses have a tendency to sleep awesome, the Saatva’s construction might aid it rest even cooler than several various other hybrid versions.

The Saatva’s Euro-top utilizes polyfoam and also fiber, which tends to be much more breathable than memory foam. The cotton cover additionally allows air circulation right into the mattress.

Lots of hybrid versions use comfort systems with thick layers of memory foam, and memory foam tends to trap warmth. However, the Saatva’s comfort system is composed primarily of pocketed coils. Air can flow fairly openly between springtimes, which enables heat to dissipate far from the mattress. The Saatva’s support layer additionally utilizes coils, making the mattress incredibly breathable.

While all the firmness alternatives might help promote a cooler evening’s rest, the Plush Soft version has more adjusting that could bring about slightly even more warm retention.

Edge Support

The Saatva Mattress has a durable sufficient edge to enable mostly all people to sit or rest near the boundary without extreme sinkage. This edge reinforcement is outstanding even contrasted to most hybrid designs.

A foam encasement wraps around the perimeter of the Saatva’s 2 springtime layers. The additional side stability might expand the usable surface of the mattress considering that sleepers might feel secure sufficient to rest near the edge without fear of rolling off.

Due To The Fact That the Plush Soft version of the Saatva permits people to sink in even more, its edges may not feel quite as protected as those of the Luxury Firm as well as Firm versions of the mattress. Additionally, individuals who weigh over 230 extra pounds might experience more side sinkage than lighter sleepers.

Ease of Movement

Hybrid designs often tend to be reasonably receptive, but the Saatva’s use of polyfoam and also two layers of springtimes make it exceptionally responsive contrasted to most other hybrids.

The Saatva’s comfort system consists mainly of polyfoam as well as stole coils. While these materials comply with the sleeper’s body, they often tend to regain their form quicker than memory foam. This minimizes the chance of the sleeper experiencing the “trapped in the bed” sensation in some cases associated with memory foam comfort layers.

Every one of the Saatva’s firmness options are most likely to be fairly very easy for the majority of sleepers to cross and also turn on. A lot of individuals will probably discover the stronger versions of the mattress the simplest to relocate on because they adhere less than the Plush Soft variation.


The Saatva’s combination of responsiveness and also traction may supply a far better surface area for sex than some hybrid mattresses on the market.

Its Euro-top adjusts enough to offer grip, which some couples discover advantageous for sex. 2 layers of coils give the mattress extra bounce. The Saatva’s strong edge might make it simpler for pairs to utilize the complete surface of the mattress, while its simplicity of motion might enable pairs to change positions unblocked.

The coil core may produce some mild creaking with time, yet it needs to be quiet enough to give a reasonably very discreet experience for a lot of couples.


While any mattress might have a “brand-new mattress” smell, the Saatva is most likely to have very little or no odor. In addition, any kind of potential odor ought to air out quickly.

Many off-gassing smells come from synthetic foams. These foams frequently produce unstable organic substances (VOCs) from manufacturing. While these smells are normally not thought to be dangerous, some people might discover them unpleasant.

The Saatva has artificial foam, yet these foams ship to Saatva’s making partners already steady. In addition, given that the Saatva makes use of 2 significant coil layers, it includes less foam than many hybrid models.

If any smell, we would certainly not anticipate the Saatva Mattress to create much. If a Saatva Mattress does odor, it must air out rather quickly thanks to its breathable construction.

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Sleeping Style and Body Weight

The method which you such as to sleep in addition to your weight are mosting likely to influence which mattresses are best for you, consisting of the Saatva. While everyone has subjective choices of what really feels comfortable, people that sleep in similar positions and have similar weights are mosting likely to share specific needs as sleepers.

Side Sleepers:

What They Require: Side sleepers generally require a balance in between support and also supporting for a good night’s rest. Their shoulders as well as hips require to penetrate a bed just enough to provide relief to pressure factors and also align the back properly throughout the night. The spinal column will certainly be out of positioning which might add to pain down the roadway if a bed offers as well much sink as well as cushioning or also much pushback.

How the Saatva Fits: When it concerns side sleepers under 130 pounds, the Plush Soft variation of the Saatva is what we would consider best fit for the task. If the Plush Soft choice really feels too soft, the middle of the road Luxury Firm variation will certainly likewise perform well for lighter side sleepers.

Those who evaluate in between 130 as well as 230 extra pounds will likely discover the Luxury Firm version to be their best choice. It shares the softer polyfoam made use of in the Plush Soft construction for stress relief while having its own firmer feel. The Plush Soft and also Firm options can likewise work well for side sleepers in this weight array, need to the Luxury Firm option not feel firm or soft enough.

Side sleepers who consider greater than 230 pounds will possibly be best off choosing the Firm variation of the Saatva. That being claimed, the Luxury Firm choice will likewise be an excellent option for larger side sleepers, particularly if the routine Firm really feels as well firm.

Back Sleepers:

What They Need: Back sleepers likewise call for a balancing of padding and support, specifically around the lower back. This equilibrium leans toward the stronger and also extra encouraging end of the spectrum to reinforce the lumbar location. People who sleep on their backs still require some padding, but excessive can lead to the reduced back sagging out of alignment.

Exactly How the Saatva Fits: For back sleepers that weigh less than 130 extra pounds, both the Plush Soft and also Luxury Firm Saatva models will fulfill their needs instead well. Both have strong support systems balanced by softer supporting foams.

When it involves those that weigh between 130 and 230 pounds, back sleepers will likely locate the Luxury Firm Saatva to be the most effective combination of support, suppleness, and contouring out of the three. The Plush Soft as well as routine Firm options are both close seconds, especially if you like softer or stronger beds.

Back sleepers over 230 extra pounds will probably locate the Firm version of the Saatva to have the best amount of suppleness and support. The Luxury Firm is also an excellent alternative for much heavier sleepers who like a softer mattress.

Stomach Sleepers:

What They Require: Stomach sleepers commonly call for a stronger mattress with even more support to maintain them from sinking as well deeply right into a mattress. People who sleep on their tummies have a tendency to place more concentrated pressure on a mattress than various other sleepers, specifically around their stomaches. They might risk sinking via the comfort layers as well as putting their spines out of placement if a mattress is not appropriately helpful.

How the Saatva Fits: Stomach sleepers that weigh less than 130 pounds will likely have success sleeping on both the Plush Soft and Luxury Firm variations of the Saatva, depending upon their suppleness choices. The Firm Saatva has the very same support core as the other 2 alternatives, but the firm polyfoam in the comfort layer develops a considerably firmer feeling that may be also tough for lighter sleepers.

The stomach sleepers that evaluate in between 130 and 230 pounds need to highly consider both the Luxury Firm and also Firm versions of the Saatva. Both provide the durable support as well as stronger feel that stomach sleepers have a tendency to prefer for a good night’s sleep.

Those that sleep on their tummies as well as consider over 230 extra pounds are probably best suited to the Firm variation of the Saatva. While the Luxury Firm and also Plush Soft options have the very same support system, the feel may be much also soft to avoid too much sink.

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Saatva Mattress Review Breakdown

Saatva Mattress Customer Service Phone


The Saatva is a hybrid mattress that uses a combination of materials, consisting of a comfort layer with fiber fill, polyfoam, memory foam, as well as swiped coils together with a support system of hourglass coils.

The Saatva Mattress can be found in 3 firmness choices and also 2 height choices. The firmness choices are Plush Soft (3 ), Luxury Firm (6 ), and Firm (8 ). The elevation choices are 11.5 inches and also 14.5 inches.

A weaved cover constructed of organic cotton enrobes the sleep surface area. This product allows air movement right into the mattress while really feeling soft to the touch.

All 3 firmness levels have similar comfort systems that include a Euro-top with sewn-in cushioning. The Plush Soft and also Luxury Firm variations make use of 1.25 inches of soft polyfoam, while the Firm variation makes use of 1.5 inches of firm polyfoam. All of the suppleness options additionally consist of.75 inches of fiber fill and also 1 ounce of Dacron to support the surface area of the mattress.

Next, a 4-inch layer of 14.5 gauge foam-encased coils adjusts to the sleeper’s body while sustaining strong air flow throughout. This coil gauge is close to the center of the variety, balancing responsiveness as well as contouring.

Each variation of the mattress utilizes a support core of 13-gauge shapely coils. These coils are crafted to make the mattress much more durable while permitting considerable airflow with the mattress. The 11.5-inch version of the mattress utilizes a 4-inch layer of coils, while the 14.5-inch version utilizes a 7-inch layer. The base utilizes a.5-inch loft space pad as well as a. 875-inch fiber pad to support the coil system. A foam covering twists around the perimeter of the mattress to strengthen the edge.


Mattress Prices and Sizing

Sizes Dimensions Height Weight Price
Twin 38″ x 75″ 11.5″ or 14.5″ 90-100 lbs. $995
Twin XL 38″ x 80″ 11.5″ or 14.5″ 95-105 lbs. $1,355
Full 54″ x 75″ 11.5″ or 14.5″ 100-110 lbs. $1,895
Queen 60″ x 80″ 11.5″ or 14.5″ 110-120 lbs. $1,995
King 76″ x 80″ 11.5″ or 14.5″ 130-145 lbs. $2,445
California King 72″ x 84″ 11.5″ or 14.5″” 130-145 lbs. $2,445
Split King 76″ x 80″ (2pcs.) 11.5″ or 14.5″ 130-145 lbs. $2,710
Split California King 72″ x 84″ (2pcs.) 11.5″ or 14.5″ 130-145 lbs. $2,710

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Trial, Warranty and Shipping Policies


The Saatva Mattress ships within the adjoining United States and also some parts of Canada.

The Saatva Mattress is currently offered with the Saatva site. You can attempt the Saatva face to face at the Saatva Viewing Area or the SleePare showroom in New York City.


The Saatva Mattress ships to places in the contiguous United States as well as parts of Canada. Free at home shipment and also arrangement are available in the USA. A group brings in the mattress, relocate to the space of selection, unpackages it, sets it up, and also removes the old mattress.

Mattresses are constructed after the client places the order, so the anticipated arrival dates may vary.

Additional Services

Saatva offers complimentary White Handwear cover delivery and also old mattress elimination within the contiguous USA.

Sleep Trial

The Saatva Mattress comes with a 365-night trial. The trial period begins on the day of shipment. During this timeframe, clients can return their mattress for a refund of the purchase price. The firm will certainly set up to pick it up, and also a $99 transport charge will certainly be deducted from the reimbursement of the purchase rate.


The Saatva Mattress features a 1lifetime service warranty. For the initial two years of the guarantee period, Saatva will certainly replace mattresses it finds to have certifying issues. Beginning in year 3, Saatva will re-cover the mattress as well as repair, as well as the customer will be accountable for a $149 transportation cost.

A “Justness Replacement Choice” is additionally readily available as a solution for defective mattresses. This alternative permits you to maintain your initial mattress and also obtain a new mattress at a minimized price.

This service warranty applies to the original purchaser of the mattress. The mattress needs to have been made use of on an appropriate structure as well as be devoid of abuse. Extra terms and conditions use.

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Saatva Mattress FAQ

Where are Saatva mattresses made?

Saatva mattresses are made in the U.S. The business runs 19 manufacturing facilities as well as 145 satisfaction centers across the nation. Roughly 2,500 mattresses are produced every week. The ordinary Saatva mattress travels less than 100 miles between the manufacturing facility where it’s created and also the purchaser’s house.

Saatva mattresses are “bench built,” suggesting one artisan assists in the process of transforming the raw materials right into a finished product. The firm does not rely on any foreign suppliers. All foams and also 85% of various other mattress products are also sourced in the united state. The added 15% of products may be internationally sourced.

Is the Saatva Classic a good mattress?

Whether a mattress is “good” or “bad” for you depends on a few factors, such as your type of body, main rest setting, as well as general choices for suppleness and also contouring degrees. Each individual mattress has a design and also material structure that makes it far better matched to some sleepers than others.

That claimed, mattresses with multiple firmness options like the Saatva Classic can suit a broader series of sleepers than those with a solitary fixed design.

Saatva Classic versions with a plush soft feeling– or a 3 on our 10-point suppleness range– include additional padding in their Euro-top layers and also supply the closest body contouring. Side sleepers who consider as much as 230 extra pounds and also back and stomach sleepers weighing less than 130 pounds will most likely locate this firmness degree most comfy.

Designs with a luxury firm (6) contour to a modest level and additionally use a decent quantity of support. This mid-range suppleness ideal matches side and back sleepers who consider 130 to 230 pounds, though luxury firm versions have made positive ratings from a lot of our testers who weigh 230 extra pounds or much less, no matter sleep position.

The firm (7) really feel features much less Euro-top padding than the other 2 firmness levels, leading to additional support and really little contouring. Back as well as stomach sleepers who weigh 130 pounds or even more will likely like these models, though they have actually also made rave evaluations from side sleepers evaluating more than 230 extra pounds.

The Saatva Classic is available in 2 profiles: 11.5 or 14.5 inches. The 11.5-inch version includes a bonnell coil support core measuring 4 inches thick, while the 14.5-inch design’s support core measures 7 inches thick. The latter offers a little additional support that may appeal to sleepers that weigh greater than 230 extra pounds.

In terms of overall top quality and also efficiency, our screening team has awarded favorable scores for the Saatva Classic in categories like edge support, temperature level neutrality, convenience of motion, responsiveness for sex, as well as odor capacity. Below-average activity seclusion– a typical issue with hybrids as well as innersprings– appears to be one drawback of the mattress, and some Saatva Classic designs struggle in specific groups as a result of their firmness level. Nevertheless, remember our rankings are very subjective as well as may not show your experience with this mattress.

How long does it take to get a Saatva Classic mattress?

Many on-line mattress and rest product brand names use standard ground delivery for their orders. Saatva is a bit various due to the fact that the firm supplies totally free White Handwear cover shipment, which includes in-home setting up as well as elimination of your old mattress and box spring. Since White Glove shipment is scheduled, wait times will differ by client.

Saatva Classic versions are built to get, which indicates production of your mattress will certainly begin as quickly as you’ve placed your order. After the mattress has been developed, evaluated, and prepared for delivery, Saatva’s White Glove shipment group will contact you to set up a shipment date. Eventually before this delivery date, you’ll obtain an additional e-mail to confirm a 4-hour shipment home window.

You might reschedule the distribution at no added charge. If the White Handwear cover couriers are late to show up on the shipment date, a team member will call you to alert you of the delay and reschedule as needed.

Saatva’s totally free White Glove shipment additionally extends to the brand’s other mattress designs, bed structures, and adjustable bed bases.

Do you require a box spring with a Saatva Classic mattress?

You do not always require a box spring for your Saatva Classic, however this may be the most comfortable choice. Box springs are a rectangle-shaped base including interior coils and also a fabric-upholstered exterior. Box springs were originally made with innersprings like the Saatva Classic in mind, however they may not supply enough support for heavier all-foam or all-latex versions.

You can make use of a foundation with your Saatva Classic. One downside to structures is that they lack the padding of box springs as well as may make your mattress really feel firmer than liked.

If you own a box spring and decide you want to make use of a structure with your brand-new Saatva Classic, keep in mind that Saatva’s White Glove carriers will eliminate your old box spring throughout delivery for no additional expense.

Is the Saatva Classic a great mattress for side sleepers?

The Saatva Classic’s multiple design options implies the mattress can suit sleepers throughout different placement groups. That stated, some firmness levels for the mattress will certainly feel a lot more comfy for certain rest positions than others.

Saatva Classic scores from side sleepers in our screening team differed by weight team. Side sleepers that consider less than 130 extra pounds provided the most favorable ratings to Saatva Classic models with high-end luxurious (3) suppleness levels.

Based on our examinations, the Saatva Classic’s profile did not play a major role in tester experiences. Our side sleepers located the 11.5-inch as well as 14.5-inch versions encouraging and just as comfortable. Saatva Mattress Customer Service Phone

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